Privacy Policy

TRANOMA · Last updated: July 4, 2026

This Privacy Policy describes how TRANOMA (“we”, “us”, or “our”) collects, uses, and shares information when you use our mobile application and website at https://app.tranoma.com (the “Service”). TRANOMA is a marketplace that connects travelers and hosts.

By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information we collect

We collect information you provide directly and information generated when you use the Service.

• Account information: name, email address, phone number, password (stored in hashed form), and whether you register as a traveler or host.
• Profile information: photo, cover image, bio, address, location coordinates, skills, host or traveler details, accommodation photos, and onboarding responses.
• Identity verification: government ID document and selfie images you upload for manual review before booking or listing.
• Booking and messaging data: booking requests, dates, status, and messages exchanged between users through the Service.
• Subscription and payment information: subscription plan, billing interval, and payment status. Payments are processed by PayPal; we do not store full payment card numbers on our servers.
• Device and push notification data: Firebase Cloud Messaging (FCM) device tokens used to deliver notifications about messages, bookings, and account activity.
• Location data: when you choose “Use my current location”, we collect GPS coordinates and may convert them to an address for your profile or map display.
• Technical data: app usage, authentication tokens, IP address, browser or device type, and server logs needed to operate and secure the Service.

2. How we use information

• Create and manage your account and profile.
• Verify your email address and identity.
• Enable discovery, bookings, messaging, reviews, and subscriptions.
• Process subscriptions and payments through PayPal.
• Send transactional emails and push notifications.
• Review host applications and enforce platform rules.
• Improve, secure, and troubleshoot the Service.
• Comply with legal obligations and respond to lawful requests.

3. How we share information

We do not sell your personal information. We may share information in these cases:

• With other users: profile details you choose to publish (such as name, photo, location, and host/traveler information) are visible to other users as part of the marketplace.
• With service providers: we use trusted third parties that process data on our behalf, including:
  • PayPal — subscription and payment processing (PayPal Privacy)
  • Google Firebase — push notifications and app infrastructure (Firebase Privacy)
  • Mapbox — map tiles when configured (Mapbox Privacy)
  • OpenStreetMap / Nominatim — address geocoding
  • Email and hosting providers that operate our servers
• For legal and safety reasons: when required by law, to protect users, or to enforce our terms.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.

4. Data retention

We retain your information while your account is active and as needed to provide the Service, resolve disputes, enforce agreements, and meet legal requirements. You may request account deletion using our account deletion request form; some information may be retained where required by law or for legitimate business purposes (for example, payment records).

5. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), hashed passwords, and access controls. No method of transmission or storage is completely secure.

6. Your choices and rights

• Account data: you can update profile and contact details in the app.
• Email verification: required for full use of the Service.
• Location: you can deny location permission; some features may be limited.
• Push notifications: you can disable notifications in your device settings.
• Access, correction, deletion: use our account deletion form or contact us to request access to or deletion of your personal data, subject to applicable law.

7. Children’s privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

8. International users

Your information may be processed and stored in countries other than your own. By using the Service, you consent to this transfer where permitted by law.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Continued use of the Service after changes means you accept the updated policy.

10. Contact us

If you have questions about this Privacy Policy or your data, contact us through our support page or at support@tranoma.com.